Two members of the UK Gas team

Read our privacy policy

Two members of the UK Gas team

Privacy Policy

UK Gas Services Ltd are committed to protecting any information that you provide us whilst using this website and other services and respecting your privacy.

UK Gas Services Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy statement.

We do not intend to process personal data collected from you for marketing purposes. If we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes, we will obtain your prior agreement.

What data we collect

The personal data we collect from you may include the following;

Contact information including email address

Demographic information such as postcode, preferences and property type.

Other information relevant to customer surveys and/or offers.

Your IP address, and details of the web browser used.

Information on how you use the website using cookies.

Why we need your data

We require this information to understand your needs and provide you with a better service, to make sure the site is meeting the needs of our users and customers.

To make improvements, for example improving site search, our services and email alerts.

To notify you from time to time about any changes to any products and/or services that you have requested.

What we do with your data

We may use the information to improve our products and services.

We also collect data in to periodically send promotional emails about special offers, new services or other information which we think you may find beneficial.

We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not sell or rent any of your data to third parties, although we may use third parties to help us operate our business and this site or other administrative activities on our behalf.

Your information may be shared internally for the service being provided. All staff who access to our personal information have received appropriate training on the handling of confidential data as required.

How long will we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out in this document and the law requires us to. We will keep your email and personal data until you unsubscribe, when it shall then be deleted.


Our systems have been designed to ensure that your personal information is secure, both whilst it’s processed and when it’s stored on our secure servers. We have set up systems and processes to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA, who work on behalf of us for one of our third-party partners. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of the Services. By submitting your personal data, you agree to this transfer, storing or processing. We will take appropriate precautions to ensure that your data is treated securely and in accordance with this privacy policy on our behalf.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree to the use of cookies, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and to improve our website services. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies, although most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. However, this may prevent the website from performing and functioning correctly.

Your rights

You retain control of how we use your data and you have the right to request;

Information about how your personal data is processed, a copy of that personal data, any inaccuracies in your personal data is corrected immediately.

You can also;

Object to how your personal data is processed, request your personal data is erased, restrict the processing of your personal data.

Links to other websites

Our website may contain links to other websites, please read the privacy policy on that website to what it does with your information. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting other such sites and they are not governed by this privacy statement.

Changes to this policy

We may change this privacy policy from time to time, any changes to this privacy policy will apply to you and your data immediately. We will take reasonable steps to inform you if these changes affect how your personal data is processed.

Contact us to make a complaint

If you have a question about anything in this privacy policy or you think your personal data has been misused or mishandled contact;

Get in touch with us any time. What can we help you with?